In the SSL Partner Center Clients may get the following Warning message:
Renewal Failure: Domain ineligible for renewal.
Causes:
This warning message is caused by the following reasons..
- The certificate was selected as a renewal during enrollment within the SSL
Partner Center but there is no pre-existing certificate issued from Acmetek.- Although the certificate may be up for renewal it is possible that it was not
purchased through Acmetek previously. - Although the certificate is up for renewal it is possible that the Common Name within the CSR provided does not match exactly to the certificate already issued from Acmetek systems.
- Although the certificate may be up for renewal it is possible that it was not
Resolutions:
This is a warning message within the SSL Partner Center. Any warning message depicted with
a yellow exclamation mark in yellow within the SSL Partner Center is informational to create
awareness.
- To resolve this problem, the client can ignore the message and click Continue.
- If this is an actual renewal of a certificate that was indeed purchased from Acmetek then its possible that the Common Name pf the CSR is different than the order they are trying to renew. Perform the following:
- Double check the common name of the CSR with a SSL Certificate CSR checker. If the Common Name is different than the certificate order the client is trying to renew then the client will have to generate a brand new CSR to match the Common Name of the Renewal order.